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 Service level Agreement

Service Level Agreement Service Name #

3 business days from receiving the application to notifying the customer about dealing with the barrier.

Export Environment Issue Resolution Support

1

3 business days from customer registration to confirm the participation.

Instructor Guided Training 2

4 business days to deliver certificates to the customers after the end of the workshop.

Immediately from the website.

E-learning

3

Not launched yet.

Export Degree Certification

4

Immediately from the website.

Export Readiness Self-Assessment

5

10 business days from completing the required documents to respond with approval or rejection​.

Export Incentives Program

6

Immediately from the website

Market Access Guides

7

5 business days from receiving the buyer's request to connect him with exporter.

Export Opportunities

8

Under Export Opportunities.

Identifying and Connecting with Potential buyers

9

3 business days from receiving the application to respond to the request.

Participation in Exhibitions

10

30 business days from receiving the list of potential buyers from Commercial Attaches to respond to them.

Trade Missions

11

1 business day from receiving the application to respond to the exporter​.

Immediately from the website.

Exporter Directory 12

20 business days from documents completion to processing the request.

Export Financing 13

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