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SEDAHomeAbout UsService Level Agreements

SEDAHomeAbout UsService Level Agreements

 Service Level Agreements
1/12

Export Environment Issue Resolution Support

  • 3 business days from receiving the application to notifying the customer about dealing with the barrier.
2/12

Instructor Guided Training

  • 3 business days from customer registration to confirm the participation.
  • 4 business days to deliver certificates to the customers after the end of the workshop.
3/12

E-learning

  • Immediately from the website.
4/12

Export Readiness Self-Assessment

  • Immediately from the website.
5/12

Export Incentives Program

  • 10 business days from completing the required documents to respond with approval or rejection​.
6/12

Market Access Guides

  • Immediately from the website.
7/12

Export Opportunities

  • 5 business days from receiving the buyer's request to connect him with exporter.
8/12

Identifying and Connecting with Potential buyers

  • Under Export Opportunities.
9/12

Participation in Exhibitions

  • 3 business days from receiving the application to respond to the request.
10/12

Trade Missions

  • 1 business day from receiving the application to respond to the exporter​.
  • 30 business days from receiving the list of potential buyers from Commercial Attaches to respond to them.
11/12

Exporter Directory

  • Immediately from the website.
12/12

Export Financing

  • 20 business days from documents completion to processing the request.

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