The workshop (Export Quality Management) provides exporters with an understanding of issues related to quality and quality control, and of the technical and regulatory requirements for quality management.  It then introduces them to the various systems that help achieve comprehensive quality, and to the role standards play in improving quality and how they can effect products, services and systems to improve the enterprise’s readiness to export. The workshop also highlights the most important quality certifications and their applications, and introduces participants to the key factors that can affect customer satisfaction and to methods of continuous improvement.  ​